The Customer Happiness Center (CHC) is our team of agents who will answer your questions, guide you through our app and help you solve any banking-related matters.
You can access CHC directly in the app via chat, or by email at: info@aion.be
Chat opening hours:
- Monday - Friday - 9:00 - 17:00
- Saturday - closed
- Sunday - closed
You will be able to speak to an agent immediately via chat, and questions sent to the email address will be answered within 24 hours.
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See the steps below to access CHC via the app
01
Click on the “Support Center” icon which is available at the bottom right of the home screen.
02
If you want to scroll through our FAQs to find the answer to your question, choose from any of the topics listed. Otherwise, click on “Message Us” at the bottom of the screen to speak to an agent.
03
Choose the conversation topic.
04
Start chatting, and our agent will be ready to help you.
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