(version effective as from 01.12.2019)
Cookies are small text files with information which are stored on your access device and receive identifiers and other information on computers, mobile phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as "cookies". A cookie allows the website or mobile application to recognize the user’s device and store some information about the user’s preferences or past actions.
- Authenticating and identifying you on our websites so we can provide you the services you requested,
- Keeping track of information you have provided to us:
- Remembering your preferences,
- Measuring your use of Aion’s apps and website so that we can improve them and tailor these to your likely interests,
- Understanding your likely interests so we can provide you with more relevant Aion ads and content on non-Aion websites and in non-Aion apps.
What types of cookies we use and why
1. Functional cookies
These are cookies that are required for the proper functioning of our Website or App. These cookies are necessary for the connection with the Website or App to be correct and efficient, and to ensure a safe online environment. These include, for example, cookies that enable you to log into secure areas of our website and enter into transactions.
|__zlcstore||Zendesk||This cookie is necessary for the chat-box function on the website to function.||Persistent||HTML|
|JSESSIONID||www.aion.be||Preserves the visitor's session state across page requests.||Session||HTTP|
|Cookies_Consents||www.aion.be||Cookies selection||180 days||HTTP|
|popup-global-*||www.aion.be||Preserves the state of displayed pop-ups (COVID-19 information or others).||180 days||HTTP|
|ZD-suid||Zendesk||Unique id that identifies the user's session.||Persistent||HTML|
|__cfruid||Zendesk||This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators.||Session||HTTP|
|rc::c||This cookie is used to distinguish between humans and bots.||Session||HTML|
|AWSALB||Zendesk||Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.||6 days||HTTP|
|ZD-buid||Zendesk||Unique id that identifies the user on recurring visits.||Persistent||HTML|
|ZD-currentTime||Zendesk||Registers the date and time for the user's latest visit to the website.||Session||HTML|
|ZD-store||Zendesk||Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user.||Persistent||HTML|
|__zlcmid||Zendesk||Preserves users states across page requests.||1 year||HTTP|
|zte#||Zendesk||Saves a Zopim Live Chat ID that recognises a device between visits during a chat session.||Session||HTTP|
2. Comfort cookies / Analytical cookies
These cookies store your personal preferences and your behaviour on the Website or App. These cookies enable us to provide you with an efficient and smooth customer experience and to improve the Website, WebApp and App.
|collect||Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.||Session||Pixel|
|_dc_gtm_UA-# [x2]||Used by Google Tag Manager to control the loading of a Google Analytics script tag.||1 day||HTTP|
|_ga [x2]||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||2 years||HTTP|
|_gid [x2]||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||1 day||HTTP|
|_gat||Used by Google Analytics to throttle request rate||1 day||HTTP|
|_ga_NCESQCCQ43||Used to send data to Google Marketing Platform.||2 years||HTTP|
3. Marketing cookies
These cookies record your activities on our Website or App, pages you have visited and links you have followed. They can be used to build up a profile for every visitor. Identifiable or unique data may be collected. These cookies are also used to measure the impact of bank’s advertising campaigns. This allows us to conduct statistical research for marketing purposes to better know users interests and needs and to provide them with personalised marketing offers of Aion’s product and services or third parties.
|MUID||Microsoft||Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.||1 year||HTTP|
|r/collect||This cookie is used to send data to Google Analytics about the visitor's device and behavior. It tracks the visitor across devices and marketing channels.||Session||Pixel|
|test_cookie||Used to check if the user's browser supports cookies.||1 day||HTTP|
|fr||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.||3 months||HTTP|
|tr||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.||Session||Pixel|
|_fbp [x2]||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.||3 months||HTTP|
|_gcl_au [x2]||Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.||3 months||HTTP|
|ads/ga-audiences||Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.||Session||Pixel|
|g/collect [x2]||Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.||Session||Pixel|
|AA003||Collects information on visitor behaviour on multiple websites. This information is used on the website, in order to optimize the relevance of advertisement.||3 months||HTTP|
|ATN||Targets ads based on behavioural profiling and geographical location.||2 years||HTTP|
|IDE||Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.||1 year||HTTP|
How to manage your cookies
You can manage your cookies via cookie settings section on HTTP
Responsible for cookies
The owner of the website and controller of personal data obtained by the cookies is Aion S.A. whose registered office is located at Rue de la Loi 34, 1040 Brussels.